Terms of Use
Welcome to Maisonclaireetsylvie.fr. Please read the following Terms of Use carefully before using our website. By accessing or using our services, you agree to the terms described below.
1. General Information
1.1 The use of this website and any purchase made through it are subject to the following Terms of Use, as well as our Privacy Policy.
1.2 This website is operated by Maisonclaireetsylvie.fr. The term “we” refers to Maisonclaireetsylvie.fr and the term “you” refers to the user or customer.
2. Data Protection
2.1 Data Controller
The data controller for this website is Maisonclaireetsylvie.fr. We take the protection of your personal data very seriously and process it in accordance with the General Data Protection Regulation (GDPR).
2.2 Secure Data Transmission
This website uses SSL/TLS encryption to protect your personal data. You can identify a secure connection by the “https://” prefix in the address bar and the padlock icon.
2.3 Data Collected During Website Visits
When you visit our website without registering or sending us information, we only collect the technical data necessary to display the site correctly:
Page visited
Date and time of access
Amount of data transferred
Referring page
Browser and operating system
IP address (possibly anonymised)
The processing of this data is based on our legitimate interest in the operation and security of the website (Art. 6.1.f GDPR).
2.4 Use of Cookies
We use cookies to improve the user experience and enable features such as saving products in the shopping cart. Some cookies are deleted at the end of the session, others are kept for future visits. You can manage your cookie preferences from your browser settings.
2.5 Contact Form and Communications
If you contact us via the form or by email at info@maisonclaireetsylvie.fr, we collect the data you provide us with in order to process your request. This data is processed on the basis of legitimate interest (Art. 6.1.f) or for contract performance (Art. 6.1.b GDPR).
2.6 Customer Account and Orders
The data you provide us with when creating an account or placing an order will be processed exclusively for that purpose. You can request deletion of your account at any time by contacting us at info@maisonclaireetsylvie.fr.
2.7 Newsletter
If you subscribe to our newsletter, we will use your email address to send you promotions and product information. You can unsubscribe at any time using the link at the bottom of each email or by writing to us at info@maisonclaireetsylvie.fr.
2.8 Marketing to Existing Customers
If you have previously provided us with your email address during a purchase, we may send you communications about similar products without requiring explicit consent, on the basis of our legitimate interest (Art. 6.1.f GDPR). You may object to this at any time.
3. Prices and Payments
3.1 All prices listed in our store include applicable taxes (unless otherwise stated) and are expressed in euros (€).
3.2 Payment can be made via the methods available at checkout, such as credit card, PayPal, or other methods offered by our payment gateway.
3.3 We reserve the right to modify prices at any time. However, the price charged will be the one in effect at the time of purchase.
4. Shipping and Delivery
4.1 Orders are processed within 1 to 3 business days. Estimated delivery time may vary depending on the customer's location, but is generally between 7 and 14 business days.
4.2 Maisonclaireetsylvie.fr is not responsible for delays caused by external factors such as customs, strikes, or events beyond our control.
4.3 The customer is responsible for providing a correct and complete shipping address. We accept no liability for failed deliveries due to incorrect information.
5. Right of Withdrawal and Returns
5.1 The customer has the right to withdraw from the contract within 30 days of receiving the product, without having to provide a reason.
5.2 To exercise the right of return, the customer must first contact us by email at: info@maisonclaireetsylvie.fr, providing:
Order number
Reason for return
Full name
Address
Photos of the product (in case of defect)
5.3 Important: Returns are not free. Return shipping costs are the customer's responsibility. Returns must be sent to our central warehouse in Asia (address will be provided by email).
5.4 The product must be returned unused, with all its accessories, clean and in its original packaging.
5.5 Once the product is received and inspected, we will process the refund within a maximum of 7 business days.
5.6 We reserve the right to refuse returns of used, damaged, or unjustifiably returned products.
6. Legal Warranty
6.1 All our products are covered by the legal guarantee of conformity established by applicable legislation.
6.2 In the event of a defective product, the customer is entitled to repair, replacement, or in certain cases a refund, provided the defect was not caused by misuse.
7. Limitation of Liability
7.1 Maisonclaireetsylvie.fr will not be liable for indirect, incidental, or consequential damages arising from the use of the product or the website.
7.2 We reserve the right to modify the content of the website at any time and without notice.
8. Applicable Law and Jurisdiction
8.1 These Terms of Use are governed by the legislation of the country from which Maisonclaireetsylvie.fr operates.
8.2 Any dispute related to the use of this website or purchases made through it will be resolved by the competent courts of the consumer's place of residence.
9. Contact
If you have any questions about these terms, you can contact us at:
📧 info@maisonclaireetsylvie.fr
10. Amendment of Terms
10.1 Maisonclaireetsylvie.fr reserves the right to modify these Terms of Use at any time and without notice.
10.2 Changes will take effect upon publication on the website. Users are advised to check this section regularly to stay informed of any changes.
11. Force Majeure
11.1 We will not be liable for any failure or delay in performing any of our obligations where this is due to events beyond our reasonable control (force majeure), including but not limited to:
Natural disasters
War, terrorism, strikes, or labour disputes
Disruptions to public services or transport networks
Epidemics, pandemics, or government restrictions
12. Severability
12.1 If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable, such provision will be removed or limited to the minimum extent necessary, without affecting the validity and enforceability of the remaining provisions.
13. Acceptance of Terms
13.1 By making a purchase on Maisonclaireetsylvie.fr, the customer accepts these Terms of Use in their entirety.
13.2 If you do not agree with any of these terms, we ask that you do not use our services or place an order in our store.